Designing Information Kiosks for South African users: A Case Study

EXTENDED ABSTRACT Many South African users do not have access to the Internet and are thus denied access to the vast amount of information that can be found there. The level of computer literacy in South Africa is also very low. This paper discusses the design and evaluation of an interactive information kiosk at our University. This information kiosk was designed in order to empower those users without computer and Internet or Intranet access by providing alternative access to their required information. The user interface design and ease of use of the University information kiosk were considered as vitally important design issues.